Terms And Conditions

Version 2.2 – This page was last modified on 04/02/2019.

Introduction

Please read these Terms and Conditions carefully before accessing or using our website. By accessing or using any part of the website, you fully agree to be bound by these Terms and Conditions. If you do not agree to all the Terms and Conditions of this agreement, then you may not access the website or use any services. If these Terms and Conditions are considered an offer, acceptance is expressly limited to these Terms and Conditions.

This website is operated by Nendo Addicts. Throughout the site, the terms “we”, “us” and “our” refer to Nendo Addicts. Nendo Addicts offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By accessing the site and/or buying anything from the (web) store, you participate in the “Service” the store provides and therefore agree to be bound by the following Terms and Conditions (“Terms of Service”, “Terms”), including additional terms and conditions and policies referred herein and/or available through a hyperlink. These Terms and Conditions apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.

Accepting the Terms and Conditions is mandatory to place an order with us. By ordering, you confirm to know and accept the seller’s Terms and Conditions. You will always find the latest version of these Terms and Conditions available on this page

General Conditions

By agreeing to these Terms and Conditions, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependants to use this site.

You may not use our products for any illegal or unauthorised purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). The failure of us to exercise or enforce any right or provision of these Terms and Conditions shall not constitute a waiver of such right or provision.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

These Terms and Conditions and any policies or operating rules posted by us on this site or in respect to the Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms and Conditions). Any ambiguities in the interpretation of these Terms and Conditions shall not be construed against the drafting party.

Company Details

Nendo Addicts is established at Nierlenderstraat 3, 2520 Broechem, and is registered with the KBO under the following number: 0717533546

Contact Information:
Website: [email protected]
Nierlenderstraat 3
2520, Broechem
België

Any questions about the Terms and Conditions can be requested by sending us a mail to: [email protected]

Products and Services

All products and services on this website are without obligation, unless explicitly stated otherwise. Certain products or services may be available exclusively online through the website.
These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

Each offer contains such information that it is clear to the consumer what the rights and obligations are, which are attached to the acceptance of the offer. This concerns in particular:

If an offer has a limited period of validity or is made under other conditions, this will be explicitly stated in the offer. We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any colour will be accurate.

Offers are not automatically valid for repeat orders. The prices valid at the time of ordering are applicable. All offers are valid until the stated validity date, these prices however can be terminated prematurely by the seller.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer.

All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited. We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

Modification to the Service and Prices

The offer of products or other services mentioned prices are always including Value Added Tax (VAT).
During the specified period, the prices of the offered products will not be increased, except for price changes due to changes in VAT rates.

Notwithstanding the foregoing, the entrepreneur can offer products or services whose prices are subject to fluctuations in the financial market and where the entrepreneur has no influence because of variable prices. These fluctuations and that any prices are target prices are mentioned in the offer.

Nendo Addicts strives for the most accurate representation of the reality and the intended prices for the various products that are sold. Errors that arise and are recognisable as programming or typing errors never form a reason to claim or assume an agreement.

Price increases within three months after the conclusion of the contract are only permitted if they are the result of statutory regulations or provisions. Price increases from three months after the conclusion of the contract are only allowed if the trader has stipulated this and that these are the result of statutory regulations or provisions or the consumer has the authority to terminate the contract with effect from the day on which the price increase takes effect.

The prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue any Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

Accuracy of Billing and Payment Information

Nendo Addicts is using Mollie’s payment platform to process the payments on the webshop. Mollie offers the following payment options for Nendo Addicts:

  • Bancontact/Mister Cash
  • Creditcards (MasterCard, Visa, American Express)
  • PayPal
  • iDeal
  • KBC/CBC
  • Belfius Direct Net
  • ING Home’Pay
  • SOFORT Banking
 

Nendo Addicts will only proceed to delivery when the payment has been received in full.

If the consumer does not meet his payment obligation(s) on time, he will be informed by the entrepreneur about the late payment, the entrepreneur grants the consumer a period of 14 days to still fulfil his payment obligations. After the payment has not been made within this 14-day period, the consumer owes the statutory interest on the outstanding amount due and the entrepreneur is entitled to charge the extrajudicial collection costs incurred by him.

These collection costs amount to a maximum of: 15% on outstanding amounts up to €2,500. 10% on the next €2,500, and 5% on the next €5,000 with a minimum of €40. The entrepreneur can deviate from the aforementioned amounts and percentages for the benefit of the consumer.

The consumer agrees to provide current, complete and accurate purchase and account information for all purchases made through the site. He further agrees that the account and payment information, including the email address, the payment method and the due date of the payment card, are immediately updated so that the trader can complete the transactions immediately so that the merchant can complete the transactions and contact the consumer if necessary in the event of a problem. Prices are subject to change without notice at any time. All payments will be made in Euro (€).

Nendo Addicts reserves the right to refuse any order. Nendo Addicts may limit or cancel the quantities purchased per person, per household or per order at its sole discretion. These restrictions may include orders placed by or under the same customer account, the same credit card, per household, per order at its sole discretion and/or orders that use the same billing and/or shipping address.

In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgement, appear to be placed by dealers, resellers or distributors. You agree to provide current, complete and accurate purchase and account information for all purchases made at our store.

You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

Stock

The products offered by Nendo Addicts are managed in a database. Should it nevertheless happen that a product ordered and paid for by the consumer is no longer available, the amount paid will be immediately refunded to the original method of payment of the consumer with whom the purchase was made.

The paid shipping costs will also be refunded directly. If Nendo Addicts is not in possession of the bank details of the consumer, they will request these by email. However, this does not entitle them to any form of compensation.

Delivery

Nendo Addicts will take the greatest possible care in receiving and processing orders for products and in assessing requests for the provision of services.

The place of delivery is the address that the consumer has made known to Nendo Addicts. Nendo Addicts will execute accepted orders with due diligence but no later than 30 days unless a longer delivery period has been agreed. If the delivery is delayed, or if an order can not or only partially be carried out, the consumer will be informed no later than 30 days after he placed the order.

If delivery of an ordered product proves to be impossible, Nendo Addicts will make every effort to provide a replacement article or other form of compensation. At the latest at the time of delivery, it will be stated in a clear and comprehensible manner that a replacement article will be delivered or that another form of compensation will be provided. For replacement items, the right of withdrawal cannot be excluded.

Although we pack the shipments very carefully, Nendo Addicts cannot be held responsible for damage, theft or loss of items during transport. If a package is not delivered within the specified time, an investigation will be carried out at the transport company being the carrier the consumer chose to use during checkout. During the period of that investigation, no refund of the ordered items or shipment can be carried out.

It is important that you check the contents of the package immediately upon receiving your item to check whether the received item matches your order. If for some reason this would not be the case, we kindly ask you to inform us within two working days, so that we can discuss further steps with you to resolve this issue. Do not hesitate to let us know by filling in our contact form on our Contact Page or by sending a message via email to: [email protected]

Shipping and Delivery

For all shipments (national and international) Nendo Addicts works with SendCloud, which in return works with bpost and DPD for their shipments. For the shipping costs in Belgium with bpost the fixed rate is set to €5.00 Euro if the order is under 10kg, above 10kg and up to 30kg, the fixed rate is €10.00 Euro. The fixed rate for DPD Home would be €6.00 Euro. Besides that we also offer DPD Pickup Point which has a fixed rate of €4.50 Euro.

For deliveries in the (Be)NeLux the fixed rate with bpost is €10.00 Euro. As for DPD this rate is fixed at €9,50 Euro. For the other neighbouring countries of Belgium a fixed price with bpost and DPD is set at €12.50 Euro. We offer an easy way to calculate the exact shipping cost when you are the checkout stage of your purchase, based on the client’s address the shipping cost will be calculated for your selected country.

In case your country is not eligible for shipment or is outside of Europe, but you do want to order from Nendo Addicts, then feel free to send us a message regarding your inquiry via our Contact Page or via email to: [email protected] so that we can assist you personally with your order.

Delivery times differ from courier to courier, depending on the package’s destination country this time can increase dramatically. We have chosen two couriers that strive to make the delivery in 2 to 4 work days for inside and neighbouring countries of Belgium. Due to uncontrollable circumstances of third party couriers and events, Nendo Addicts can never guarantee an exact delivery time, however in the events a package is not delivered within a reasonable time frame, an investigation will be carried out. For some countries the delivery time can be as long as 10 work days or more. If you have any inquiries regarding the delivery time feel free to Contact Us.

In the event of an exchange or return, the consumer will require to cover the shipping costs themselves, and will take the appropriate measures to secure the content of the item properly.

Pre-Orders

Nendo Addicts offers certain Pre-Order products for not-yet-available products in their catalogue. A pre-order is an order placed on the website at an earlier time than the official release date of the new product. The presence of the “Pre-order” label on the product page indicates that the customer can pre-order this product. Pre-orders on the webshop are products that are currently being made and have their own release date set in the future. That is why these products are not in our stock, but makes it possible to order them in advance, till they are available mentioned by date indicated on the product’s page. This date is only as indication, and has the possibility of changing at any given time due to delays or other circumstances.

Pre-ordering products is concluded in the following way: as a pre-order product means it is not currently in stock yet. It therefore also means it is not instantly available. By placing a pre-order, you are making a reservation for a product that is usually made in limited quantity. The purchase process of these items is made by purchasing a pre-order labelled product and must be paid in full upon confirmation of the pre-order. When the product arrives at Nendo Addicts, the customer will be informed on how the product will be processed accordingly.

While Nendo Addicts will strive to complete all placed pre-orders for any product that are offered, we however can not guarantee that the stock requested from our distributors are provided on stated time and/or quantity. Delays of the release or other third party problems could arise, which may cause a pre-order product to be delayed, received later than originally scheduled or cancelled completely.

A pre-order implies that the customer accepts a waiting period of up to the official release date in Japan (or other regions where the product is released) with an addition to shipping it from the origin location to Nendo Addicts, before the product is possible to be shipped to the customer. As stated in the Delivery and Shipping sections these terms apply for pre-orders as well.

Pre-orders can only be purchased uncombined with non-pre-order-able products, to avoid additional waiting times of such possible combined orders. Therefore pre-orders can only be purchased separately from the regular products in our catalogue.

Nendo Addicts reserves the right to change at its sole discretion:

  • Postpone/delay the official issue date of a new product;
  • Cancel pre-orders completely.
  • Customers who have placed a pre-order will be notified by email if a date changes or if their pre-order is cancelled.
  • In the event that a pre-order is cancelled by Nendo Addicts, the customer will be refunded the amount that was paid when confirming the pre-order. If a pre-order is cancelled, the customer is not entitled to any other compensation.
  • A customer may cancel a pre-order at any time and free of charge up until the product is shipped, by contacting Nendo Addicts via our Contact Page or via email to: [email protected]
 

Right of Withdrawal

When purchasing products, the consumer has the option of dissolving the contract without giving any reason within 14 days. This reflection period commences on the day after receipt of the product by the consumer or a pre-designated by the consumer and the entrepreneur announced representative.

During the reflection period, the consumer will handle the product and packaging carefully. The consumer will only use the product to the extent necessary to assess whether the buyer wishes to keep the product. If the right of withdrawal is exercised, the product with all delivered accessories and in its original packaging condition require to be returned to Nendo Addicts.

In order to exercise the right of withdrawal, the consumer shall inform Nendo Addicts by sending us a message via our Contact Page or via email: [email protected].

Nendo Addicts may ask the consumer about the reason for withdrawal, but may not oblige the consumer to state the reason(s). If the consumer invokes the right of withdrawal, Nendo Addicts will reimburse all payments received from the consumer, excluding the costs of delivery (with the exception of the additional costs resulting from the choice of a different type of delivery than the cheapest standard type offered by Nendo Addicts), without undue delay and in any case not later than 14 days from the day on which Nendo Addicts was informed of the consumer’s decision. Nendo Addicts will make such a refund using the same means of payment that the consumer used for the first transaction, unless explicitly stated otherwise.

The consumer shall return the goods no later than 14 days after the day on which he exercised his right of withdrawal. The deadline is met when the goods are returned before the period of 14 days has expired. Nendo Addicts may refuse the refund until the goods have been returned. Damaged or exchanged goods by the buyer are not eligible for withdrawal.

Return Policy

We offer a 30 days return policy for any purchase you have made, if 30 days have gone by since your initial purchase we unfortunately cannot offer you a refund or exchange the item.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging and may not be damaged in any way. Any item not in its original condition, is damaged or missing parts for reasons not due to our error are exempt for a refund or exchange.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you return is approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment.

Sales

Items with a lowered price and thus on sale are not eligible for a refund. Therefore we can not offer any refunds for items that are purchased on sale.

Exchanges

We only offer replace items if they are defective or damaged. If you need to exchange it for the same item(s) or similar product(s), please contact us via our Contact Page or via email: [email protected] for more information.

Shipping

To return your product(s), you should ship these product(s) to: Nierlenderstraat 3, 2520 Broechem, België

The customer will be responsible for paying for the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over €50, you should consider using a trackable shipping service or purchasing shipping insurance. We can not guarantee that we will receive your returned item and thus provide you with a refund in case the package is lost and not returned.

Product Conditions

Nendo Addicts will always strive to provide brand new products, however for extremely rare and hard to find products there are chances that these products are not in new or mint condition.
Any such differences or defects will be mentioned on the product page of the product. For these item conditions, the following applies:

New Items

If a new, sealed product has been opened, it cannot be returned. Opened products are any product that have had the factory sealed tape removed, or where there is clear evidence the product packaging has been opened. All packaging material and damaged goods must be kept in the original form as received for the product to be eligible for withdrawal or refund.

Pre-Owned Items

Pre-owned products with missing and/or damaged parts cannot be returned but may be eligible for partial refunds. Partial refunds will handled on a case-by-case basis.
Please contact us on via our Contact Page or via email: [email protected] for more information.
Products must be in the same condition that you received it, with all included accessories. It must also be in the original packaging and kept in the original form as received for the product to be eligible for withdrawal and partial refunds, however the customer is not entitled to any other compensation.

Accuracy, Completeness and Timeliness of Information

There is a chance that the site may occasionally contain typographical errors information, inaccuracies or omissions that make be related to product descriptions, prices, promotions, offers, product shipping costs, transit times and availability. Nendo Addicts reserves the right to correct any errors, inaccuracies or omissions and to change or update information or cancel orders if any information in the terms and conditions is inaccurate at any time (including after the consumer has submitted his order).

Nendo Addicts is under no obligation to update, modify or clarify any information in these Terms and Conditions, including but not limited to price information, except as required by law. No specific update or refresh date applied in the Terms and Conditions to indicate, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

Nendo Addicts reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

Privacy Policy

Nendo Addicts respects the privacy of all users of its site and ensures that the personal information provided by the consumer is treated confidentially. Therefore, a separate Privacy Policy has been made describing how your personally data is governed through the store and used for its services. This Privacy Policy can be read here: Privacy Policy.

Nendo addicts employ the use of cookies, therefore a separate section on the cookie policy has been made describing how Nendo addicts uses cookies and your rights regarding those.
You can read this Cookie Policy here: Cookie Policy.

Intellectual Property

Unless otherwise described, the Site and all source code, databases, functionality, software, website design, audio, video, text, photographs and graphics on the Site (collectively, the “Content”) and the trademarks and logos contained therein (the “Marks”) are the property of their respectful copyright owners and thus Nendo Addicts which are protected by copyright laws.

The content and signs are provided as is on the site for information purposes and for personal use only. Except as expressly provided in these Terms and Conditions, no part of the site, content or characters may be copied, reproduced, aggregated, republished, uploaded, posted, publicly displayed, encoded, translated, distributed, sold or otherwise exploited for any commercial purpose without express prior written permission from the original copyright owner(s).

Use of the information on this website is free of charge as long as you do not copy, distribute or otherwise use or misuse this information. You may only reuse the information on this website in accordance with the regulations of mandatory law.

Prohibited Uses

In addition to other prohibitions as set forth in the Terms and Conditions, you are prohibited from using the site or its content:

  • (a) for any unlawful purpose;
  • (b) to solicit others to perform or participate in any unlawful acts;
  • (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances;
  • (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others;
  • (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability;
  • (f) to submit false or misleading information;
  • (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet;
  • (h) to collect or track the personal information of others;
  • (i) to spam, phish, pharm, pretext, spider, crawl, or scrape;
  • (j) for any obscene or immoral purpose;
  • (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
 

Optional Tools

We may provide the user with access to third-party tools over which we neither monitor nor have any control nor input. You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement.

We shall have no liability whatsoever arising from or relating to your use of optional third-party tools. Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

Limitation of Liability

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free. We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable. You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you. You expressly agree that your use of, or inability to use, the service is at your sole risk.

The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement. In no case shall Nendo Addicts, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licencors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind.

This includes, without limitations: lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility.

Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

Indemnification

You agree to indemnify, defend and hold harmless Nendo Addicts and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licencors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms and Conditions or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

Termination

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes. These Terms and Conditions are effective unless and until terminated by either you or us.

You may terminate these Terms and Conditions at any time by notifying us that you no longer wish to use our Services, or when you cease using our site. If in our sole judgement you fail, or we suspect that you have failed, to comply with any term or provision of these Terms and Conditions, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

Governing Law

These Terms and Conditions, and any separate agreements whereby Nendo Addicts provide you services shall be governed by and construed in accordance with the laws of Belgium.

Changes To The Terms And Conditions

Nendo Addicts reserve the right, at our sole discretion, to update, change or replace any part of these Terms and Conditions by posting updates and changes to our website.

Any new features or tools which are added to the current store shall also be subject to the Terms and Conditions. These Terms and Conditions are therefore adapted to the use of and the possibilities on this site. Changes will always be published on this website prior to their entry into force.

It is therefore advisable to regularly consult these general terms and conditions.
On this page you will always find the most recent version. It is your responsibility to check our website periodically for changes.

Your continued use of or access to our website or the service following the posting of any changes to these Terms and Conditions constitutes acceptance of those changes.

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